Privacy Policy (The Basics)

This is a shortened version of the full SMASH Privacy Policy. It was last reviewed 19 June 2024 by our Head of Operations. Both versions are available on our website.

SMASH supports children and young people (CYP) and to this we need to collect and use information. This data can be personal and/or sensitive:

Personal Information

This includes things like:

Sensitive Information

SMASH have to take extra care when collecting information which is more sensitive in nature.  This is things like health, sexual orientation, religion or involvement with the authorities. This is only collected when it is necessary for us to have it, to make sure we give the appropriate support and to protect CYP from harm.

Where do you get information from?

SMASH collect information from service users, their parents/carers and other organisations who think our support may be useful e.g.  schools, the Early Help Hub etc. 

Why do you collect and use information?

SMASH do this to:

SMASH need to have a legal basis to use information because:

When do you share information?

SMASH only share information when we really need to.  However, sometimes the rules mean that we are obliged to share information to protect people from harm (safeguarding).  We might also share information provided to us by a CYP with their parent/carer, but we would discuss this with them first.

What can I ask you about information and can I see it?

You have a say in how information is used. You can ask:

These should be sent to our Ben Franklin, our Head of Operations:

If you wish to make a complaint to the Regulator, please note that the Information Commission (see below) won’t progress this unless you have contacted us first.

The Information Commission (ICO)

SMASH follows rules on using information and to make sure we’re being fair (‘being compliant’).  The Information Commission (or ICO) makes sure SMASH does this properly and you can contact them if you have any concerns at